Frequently Asked Question

I haven't heard back from you within a few days regarding my inquiry, what should I do?
Last Updated 2 years ago

After your request has been submitted to our ticketing system, we will try our best to get back to you as soon as possible. Although we make every effort to ensure that our emails are delivered, in some cases your email provider might mark them as spam. Therefore, if you don’t see our emails in your inbox, please check your junk mail or spam folder and ask your IT department to add our domain * to your whitelist. In some rare cases your email provider might even reject our emails, so that they will never reach you. Therefore, if you don’t hear back from us within a few days, we would like to kindly ask you to contact us again with your last inquiry.

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