Frequently Asked Question

If you've received a set of database files from us like GTOX etc and you proceed to manually copy it under any subfolder in FactSage (example C:\FactSage83\FACTDATA) and when you try to add it to the list of databases under FactSage, you receive an error, similar to the one described in the screenshot below:

To resolve this, 

• open a command prompt with Administrator privileges and 
• navigate to the FactSage installation folder (e. g. : cd C:\FactSage83\FACTDATA or similar) and 
• run the following command:

     attrib -a -p -r

This will remove any pinned attributes recursively under the subfolder that may prevent the successful addition of the files under FactSage.