Frequently Asked Question

The instructions to extend the licenses as well as the generic instructions to use the attached *.pwdx file to update the dongle’s licenses are described below.

Please make sure that you identify your dongle with LicenseInfo utility (can be downloaded from here) before applying the license updates. If applicable, these steps have to be repeated with the other dongles using the corresponding *.pwdx files.

Instructions to update the dongle licenses:

The dongle license update procedure can be carried on any PC with Windows OS version installed from XP to Windows 11.

Attached with this email is the license update password file, with the .pwdx extension for your dongle and which must be programmed into the dongle using the HASP4_RUS_Customer.exe utility.
The *.pwdx file is named according to the dongle id that is retrieved and displayed by the HASP4_RUS_Customer.exe utility in step 5 in the instructions below.

This HASP4_RUS_Customer.exe utility is packaged as a zip file and can be downloaded from here.

The downloaded zipped archive contains 4 files which includes 3 DLLs and the executable program.

The DLLs are required for the program to run and must be in the same folder or in a folder defined by the system path.

Steps to update the dongle license:

1. Extract the contents of the downloaded zip attachment HASP4_RUS_Customer.zip to a temporary folder.
2. Save the attached .pwdx license password file into the same temporary folder as in the previous step.
3. Plug in the dongle whose licenses are to be updated. Make sure that this is the only dongle connected to the PC at this time and that the dongle LED lights up.
4. Navigate to the extracted zipped folder and run the exe program, “HASP4_RUS_Customer.exe”.
   (The program requires .NET v 2.0 installed and on most computers it should already be preinstalled. In case the program doesn’t run and you are prompted to download and install .NET v2.0, then it can be downloaded from here)
5. Once the program runs, click on Get Dongle ID> button to retrieve the dongle ID. (Click on “Display Dongle ID as HEX value” checkbox to see the dongle ID in HEX format as the LicenseInfo utility if installed, displays the dongle ID)
   Note: If you receive an error, "Cannot open HASP driver", then you need to have the compatible dongle drivers as described here installed on your PC to program the dongle .
6. Click Browse RUS Code to open the file select window to select the corresponding dongle license update code, “*.pwdx” and click Open> button.
7. The license update code should be loaded in the ‘Code’ textbox.
8. Finally click on Perform Update>>> button in the program to update the dongle licenses. The dongle should now have the updated licenses. 
9. The dongle has now been updated with the new license. To verify the new license and check the new license expiration date, use the LicenseInfo utility, which should now also list the updated licenses.